E&T Salesforce Support & Maintenance
Project Scope
- This project focuses on support and maintenance
- It involves two existing Salesforce applications related to Gensets and aftermarket sales and service
- These applications also offer a guided selling approach for end customers
Business Challenges
- Recurring issues or tasks that were pain points for end users
- Addressing reported vulnerabilities and security concerns
- Tracking activities across areas such as Maintenance & Support
ARi’s Solutions
- Implemented permanent solutions for recurring issues
- Developed a knowledge base for various tasks and resolved all critical and high-risk vulnerabilities threatening the application
- Delivered a comprehensive report covering support, maintenance, and projects
ARi’s Value Proposition
- Operational Efficiency: Identified opportunities to minimize manual intervention by automating repetitive tasks
- Proactive Monitoring: Ensured continuous monitoring of applications, promptly addressing exceptions in critical functionalities
- Permanent Fixes: Leveraged advanced features to deliver best-in-class solutions for recurring issues
- Versioning System: Implemented a structured DevOps process, ensuring all changes undergo proper review and approvals, maintaining code quality and version control
- Cross-Functional Expertise: Equipped a well-trained, cross-functional team to execute operational activities efficiently with minimal dependency
- Technologies: Administration, Development, LWC, VF Page, Salesforce, Experience cloud, Salesforce B2B, Salesforce, CPQ, Azure, DevOps
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Case Study
Case Studies
Related
https://www.arigs.com/wp-content/uploads/2025/11/ET-Salesforce-Support-Maintenance.pdf