ARi helped a company in streamlining their machine registration process and improve digital onboarding of their customers.
Salesforce – OEM Product Registration
Project Scope
- Streamline Machine Registration Process.
- Digital Onboarding of customers.
Business Challenges
- Inadequate Customer Information.
- Abandoned registration rate that exceeds industry standards.
- Entering information into multiple systems.
ARi’s Solutions
- To use Salesforce Community Cloud to develop the dealer facing online application.
- Integration of Salesforce with other Enterprise systems of the OEM.
ARi’s Value Proposition
- Simplified online form that reduced the registration process from hours to minutes.
- Reduced onboarding cost for each machine.
- Data integrity across the OEM’s Enterprise systems.
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